Friday, November 30, 2007

office depot chat help?


heidi: I'm getting a message that my item is 3 day delivery and it won't arrive if I order today until next Friday. I must have it to take to Ethiopia on Tuesday. Can I pay more to expidite?
Agent30 has entered the session.
Agent30: Hi Heidi.
Agent30: Thank you for contacting the Office Depot online assistance team, my name is Jacob and I have been assigned to your query.
heidi: hi
Agent30: Could you please provide me the 9-digit order number to assist you further?
heidi: 000669235
heidi: i can pick it up today in Columbia, SC 29169 if it is local.
heidi: i also need two of them
Agent30: Could you please provide me your zip code?
heidi: i just did, my local one. But, I can either pick it up here today, or it must be shipped to zip 83835 by Tuesday.
Agent30: One moment please...


Agent30: 83815
Agent30: Thank you Heidi, this item is affable in the above zip code.
Agent30: Here is the complete address 131 W. NIEDER AVE
BETWEEN SAFEWAY & K-MART ON NEIDER AVE.
Store# 541
COEUR D ALENE, ID 83815 and the phone #(208) 676-0846.
heidi: okay, that does not help. I am in 29169. I can pick it up near this zip code today. OR, I need it shipped to 83835 by Tuesday. I can not pick it up in 83831, as I am not there.
Agent30: One moment please...

Agent30: How about this address 2242 W PULLMAN ROAD
W ON ID-8 W PULLMAN RD. PAST FARM RD.
Store# 612
MOSCOW, ID 83843?
heidi: I'm in SOUTH CAROLINA. You keep giving me addresses in ID and I am not there. I can pick up the ram in SOUTH CAROLINA today, OR I can have it shipped, by Tuesday, to Idaho. I can NOT pick it up in Idaho as I am here in South Carolina and it is a 3 DAY drive from South Carolina to Idaho. The reason I can get it shipped to Idaho is because a person traveling to Ethiopia is there, but that person CAN NOT go pick it up. I can pick it up today, but only in the Columbia, South Carolina area, which is zip code 29169.
Agent30: One moment please...


Agent30: I am sorry Heidi, I just gave the information which I got. This item is available only at those location which I provided. If you want to make a delivery for this item with pleasure you can do it.
heidi: I don't understand what you are saying. You can overnight ship it to 83185?
Agent30: I am sorry Heidi, we do not overnight the orders. If you order today you will be getting it on Monday.
Agent30: Is there anything else I can assist you with today?
heidi: When I tried to order it, it said it would take 3 days and be delivered by Friday which is too late.
Agent30: One moment please...


Agent30: I apologize Heidi, the mistake is on my side and I dint see the complete information about this order. This item cannot be picked up and it is a special order, so it will take 7 to 14 business days.
heidi: So, are you saying it is not available at either store in Idaho that you mentioned? And, it is not available in South Carolina anywhere and it is not possible to overnight it to me at all for any price?
heidi: And, are you also saying that the message I got when I tried to order it saying it will take 3 business days is incorrect?
Agent30: I apologize, this item cannot be pick up from any of the store and it is not available in stores. It will take 7 to 14 business days to deliver.
heidi: So, it is not possible to pay extra and have it overnighted to me?
Agent30: One moment please...


Agent30: I am sorry Heidi, it is not possible to do overnight delivery even though you pay any extra charges.
heidi: Okay.
Agent30: Is there anything else I can assist you with today?
heidi: no
Agent30: Thank you for choosing Office Depot.

This Service is available 8 am- 8 pm EST. Monday through Friday. Please don't hesitate to use this service again.

Have a nice day.
Agent30 has exited the session.
Chat session terminated.

5 comments:

L. said...

My brain hurts.

Laura :)
www.nosmallfeat.typepad.com

Thankfulmom said...

Crazy! Is it really called Office Depot Help?

Lisa

Heidi Mehltretter said...

I guess "Office Depot Chat NO help" was already taken.

Jen said...

That is too funny. I needed a laugh.

Jen

Anonymous said...

Online assistance provided by someone outside of the US. Any idiot in the US should know that SC is too far of a haul to Idaho.

Thanks for sharing....

T. Smith